Shipping policy
Shipping & Delivery Policy
Thank you for choosing EXPERLAM! We are committed to delivering safe, high-quality children's furniture to your home as quickly and reliably as possible. Below is the information you need about our shipping process.
Order Processing Time
All orders are processed within 1–2 business days, Monday–Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will begin processing the next business day.
During peak seasons such as Black Friday, Christmas, or other high-volume periods, processing times may be extended by 1–2 business days.
Shipping Rates & Eligibility
We offer free standard shipping on all orders shipped to eligible addresses within the United States. No minimum order value or product weight threshold is required.
Standard shipping will be shown as free at checkout before your order is finalized.
Shipping availability is determined by the delivery address entered at checkout. Certain U.S. territories, PO Boxes, APO/FPO addresses, remote areas, or restricted locations may not be eligible for delivery.
Delivery Times
After your order has been processed and transferred to the carrier, standard delivery typically takes 3–5 business days for most U.S. locations.
Remote or rural areas may take 5–7 business days after processing.
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, holidays, carrier disruptions, high-volume shipping periods, remote destinations, or other circumstances beyond our control.
Tracking Your Order
You will receive a shipping confirmation email with a tracking number once tracking information becomes available. You can track your package directly on the carrier's website using this number.
Please allow 24–48 hours for tracking information to update after the carrier receives the shipment.
Shipping Delays
If your order is delayed beyond the estimated delivery window, please contact us at support@experlam.co with your order number, and we will assist you in locating your package.
Incorrect Addresses
It is the customer's responsibility to ensure the shipping address provided at checkout is complete and accurate.
If a package is returned to us due to an incorrect address, refused delivery, failed delivery attempts, or inability to receive the shipment, please contact us so our service team can review whether the order can be reshipped. Standard shipping remains free for eligible U.S. delivery addresses.
We cannot reroute packages once they have been shipped.
Damaged or Lost Packages
If your package arrives damaged, is missing items, or appears to have been lost in transit, please contact us as soon as possible at support@experlam.co with your order number and clear photos of the item, packaging, shipping label, and any visible damage.
We will review the issue and provide the appropriate solution, which may include replacement parts, a replacement product, or a refund, depending on the situation.
If you have any questions about our shipping policy, please contact our customer service team at support@experlam.co.