Warranty

AtEXPERLAM.CO, we stand behind the quality of our children's furniture. This Warranty Policy applies to all products purchased directly from our website[www.experlam.co].

1. Warranty Coverage

We offer a 1-year limited warranty on all our products, starting from the date of delivery.

Our warranty covers manufacturing defects, including:

Wood: Splitting, cracking, or warping under normal use
Hardware: Rust, corrosion, or breakage of screws, bolts, and connectors
Finish: Peeling, bubbling, or excessive fading of paint/coating
Structural issues: Instability or joint loosening that affects normal function
Fabric components: Tears, seam separation, or zipper failure on storage bins or changing pads (within 6 months)

2. What Is NOT Covered

This warranty does not cover:

Normal wear and tear (e.g., minor scratches, fabric fading, foam compression)
Damage caused by misuse, abuse, or accidents (e.g., jumping on furniture, spills, impacts)
Improper assembly (e.g., missing screws, wrong installation without following manual)
Modifications or alterations made to the product
Damage from exposure to extreme temperatures, humidity, or direct sunlight
Shipping damage – please file a claim with us within [48 hours] of delivery (see Section 5)
Products not purchased directly from EXPERLAM.CO (e.g., from unauthorized resellers)
Assembly labor costs or any incidental/consequential damages

3. How to File a Warranty Claim

To submit a warranty claim, please follow these steps:

Step 1:Contact us at[warranty@experlam.co]with the subject line:Warranty Claim – [Your Order Number]

Step 2: Provide the following information in your email:

Order number
Product name/model
Date of delivery
Clear photos or a short video showing the defect
Brief description of the issue

Step 3:We will review your claim within[3-5 business days]and respond with instructions. If approved, we will send youreplacement partsor areplacement productat no cost.

4. Replacement Parts

For issues covered under warranty, we will provide free replacement parts whenever possible. This includes:

Screws, bolts, dowels, and tools
Wood panels or slats
Fabric bins or changing pad covers
Anti-tip hardware

We do not require you to return the entire product for minor part replacements.

5. Shipping Damage

Shipping damage is not covered under this warranty. However, we will help you resolve it separately.

If your order arrives damaged, please contact us within [48 hours] of delivery.
Provide your order number and clear photos of:The damaged part(s)The outer box (including the shipping label and any box damage)

We will send you free replacement parts or a replacement product, depending on the severity.

6. What If the Product Is Discontinued?

If a product covered under warranty is no longer available, we will, at our discretion:

Replace it with a comparable current model of equal or greater value, or
Issue a store credit (or partial refund) based on the product's remaining warranty period

7. International Warranty

Our warranty applies to customers worldwide who purchased directly from EXPERLAM.CO. However:

Replacement parts will be shipped to your address free of charge.
If a full product replacement is required, the customer is responsible for return shipping of the defective item (unless the defect is our fault). We will cover shipping for the replacement item.
Customs duties, taxes, or brokerage fees for replacement items are not covered – these are the customer's responsibility.

8. Warranty Transferability

This warranty applies to theoriginal purchaser onlyand isnon-transferable. If you sell or give away the product, the remaining warranty period does not transfer to the new owner.